Warranty

Premium Barn Door Hardware

*Limited Lifetime Warranty
All interior doors and hardware are intended for interior use only and are not warrantied against exterior use. All products come with a limited lifetime warranty that covers the functionality of our products. This warranty does not cover finishes, cosmetic discoloration, damage, improper installation or normal wear. We will replace any part that fails to function properly with the return of the failed product.

All doors, headers and tables that are finished and/or assembled by Rustica come with a 30-day warranty against warping. Warping is defined as doors that are out of alignment of more than 1/4″. Unfinished doors, headers, and tables do not have a warranty against warping because of changes in climate that can allow the door to absorb moisture during transit (causing the door to warp). Incorrect finishing of a door can also cause warping which is why we highly encourage our customers to allow us to finish and ship their door finished.

Door Finishes and Wood Texture
Just as our name indicates, Rustica Hardware specialises in rustic design and styles in our hardware and doors. Most of our doors are made from Knotty Alder and are not finished to a smooth paint grade. It is normal to have large knots in the wood that give it character and a rustic look. If you need a smooth paint finish please be sure to order a paint grade finish by calling Rustica Hardware at 07 3245 6190 for help placing your order.

Kit Doors
Standard kit doors are shipped unassembled and unfinished. If you are assembling your door yourself, ensure you have Assembly/Installation Instructions before you begin assembly. If instructions are not included, they can be downloaded from www.RusticaHardware.com.au. If you would like your door assembled or finished by Rustica, please include these options with your order for an extra fee. All door kits are assembled to verify that they fit properly before they are shipped and then are disassembled for shipping. To prevent possible warping, we recommend having your door finished, shipped, and assembled by Rustica Hardware. If you are having trouble assembling your door please call Rustica Hardware at 07 3245 6190 for customer support.

 

The Rustica Difference - Barn doors australia

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